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Customer Service Jobs in Nigeria are vital jobs that require to be maximized. to start out up a corporation , the main focus is selling products or rendering services to customers. Therefore a requirement for a team of customer service representatives.

Today, we are getting to be watching the work title of customer service representative or front desk officers and the way they contribute to the expansion of an organisation. we’ll also check out how best to use for this job role and obtain it. it’s also imperative to notice the work description and see how we will fit into it.

To get a full detail and understanding of what Customer Service Jobs are. Let’s read through the subheadings below.

Duties and Responsibilities of a customer service representative

  • They are in charge of resolving complaints from customers via phone, email, mail, or social media, as well as face o face meeting.
  • Verification of customers account details or product specifications
  • A customer care representative greets and entertains and also ascertain the problems of their customers.
  • Aside from verification of an account, they can also help in account upgrade or cancellation
  • Help out with order placement, refunds, or exchanges.
  • Responsible for handling product recalls
  • Dissemination of information to customers on new products or deals
  • They answer questions on terms of sales or services as well as warranty
  • They help in placing an order or cancelling them
  • Handle changes in products
  • Handle changes in renewal and policy
  • Report compilation on customer satisfaction
  • Ensure great customer service is being delivered by working with the customer service manager
  • Persuade the customer to buy or consider any action that might not be favourable to the organization
  • Collect prompt and accurate feedback from clients

Latest Job Vacancies at SPIE Oil & Gas Services Recruitment

The primary job of a customer service representative is to deal with customer issues and resolve them during a timely and efficient manner. Support reps interact with customers on a spread of channels like phone, email, and social media, and make sure that all valid customer concerns are being addressed immediately.
Tools for Customer Care Rep
Here may be a list of tools customer care representatives uses to urge their jobs done. Aspirants during this sector should ensure to conversant in these tools because it will give them a foothold when trying to find jobs during this area.

A Phone: This might sound funny but it’s a crucial work tool for this sector. you’ve got to find out the way to answer a call. exchange pleasantries with customers. the way and tone utilized in conversations should even be looked into.

Help Desk Software: A helpdesk software like ticketing software helps a customer services officer execution jobs during a seamless and stress-free manner.

Excel Sheet: This comes in handy and helps to stay tasks on target . calculations also can be administered on an excel sheet.

A CRM Solution: This help to access important contextual information a few customer, the service rep would require access to CRM software.

Skills of a Customer Service Representative

Among numerous skills, a customer service representative should possess here are the top skills they need according to data from customers.

  • Persuasive Speaking Skills.
  • Adaptability.
  • Adaptability.
  • Clear Communication Skills.
  • Empathy
  • Ability to Use Positive Language.
  • Self-Control.
  • Emotion Intelligence
  • Patience.
  • Talk Responsible

The 3 Important Qualities of Customer Service

These qualities are what defines a good customer service representative. Apart from the skills above a good customer service rep should have this important 3 qualities.

  • Professionalism: Show of professionalism towards work is one quality that cant be overlooked in this field. a must have quality.
  • Patience: Ability to be patient enough with customer even when they come with complains that was clearly their fault.
  • People first attitude: This means the ability to put people first. considering people and serving them.

Customer Service Jobs in Nigeria and How to Apply

JOB VACANCIESSEE DETAILS AND APPLY
Customer Operations Analyst – Crypto at Chipper CashAPPLY HERE
Head, Customer Service at Alan & GrantAPPLY HERE
Receptionist at Contec Global GroupAPPLY HERE
Partner, Customer Service at MTN NigeriaAPPLY HERE
Front Office Manager at Rossland Screening SolutionsAPPLY HERE
Female Customer Service Executive (Online Pharmacy) at Sylken LimitedAPPLY HERE
Receptionist (GSA) at Amber Residence LimitedAPPLY HERE
Call Center Agent at Colvi Limited (Studio24)APPLY HERE
Customer Service Representative at Continental Alarm LimitedAPPLY HERE
Front Desk Officer at Justbrandit LimitedAPPLY HERE

To Apply for the Jobs on the table, Candidates should do the following

  • Click on the Apply Here link to open up the job post
  • Read carefully to ascertain your qualification for the job
  • Tailor your resume as well as you cover letter to meet the description
  • Apply by Using the method of application. this can either be through mail, google form or company’s website
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