CANADA

SLC issues guidance on how students should contact them during the coronavirus (COVID-19) outbreak.

Student Finance England

For general information about student finance, you can check www.gov.uk/student-finance.

Repayment customers can log in to the online repayment service at www.gov.uk/sign-in-to-manage-your-student-loan-balance

Before calling to check the status of your application, you should sign into your online account and check the status there. If you’ve applied or sent evidence within the last 6 weeks, this is still being process – you do not need to call for an update.

Full-time and part-time undergraduate students

0300 100 0607
Open Monday to Friday from 8am to 8pm
Open Saturday and Sunday from 9am to 4pm

Postgraduate Master’s and Doctoral Loans

0300 100 0031
Open Monday to Friday from 8am to 6pm

Advanced Learner Loan

0300 100 0619
Open Monday to Friday from 8am to 8pm
Open Saturday and Sunday from 9am to 4pm

Student Finance Wales

For general information, you can check:

Repayment customers can log in to the online repayment service at www.gov.uk/sign-in-to-manage-your-student-loan-balance

Full-time and part-time undergraduate students

0300 200 4050
Open Monday to Friday from 8am to 6pm

Postgraduate Master’s and Doctoral Loans

0300 100 0494
Open Monday to Friday from 8am to 6pm

Education Maintenance Allowance and Welsh Government Learning Grant FE

0300 200 4050
Open Monday to Friday from 8am to 6pm

Student Finance Northern Ireland

For general information, you can check www.studentfinanceni.co.uk

Repayment customers can log in to the online repayment service at www.gov.uk/sign-in-to-manage-your-student-loan-balance

Full-time and part-time undergraduate students

0300 100 0077
Open Monday to Friday from 8am to 8pm
Open Saturday and Sunday from 9am to 4pm

Postgraduate Master’s Loan

0300 100 0493
Open Monday to Friday from 8am to 6pm

Education Maintenance Allowance

0300 200 7089
Open Monday to Friday from 8am to 6pm

EU students

Student Finance Services
0141 243 3570
Open Monday to Friday from 8am to 8pm

Please note, this line is only for students who can’t get student finance through Student Finance England, Student Finance Wales or Student Finance Northern Ireland.

If you’re not sure if this is you, and you normally live in:

Repayments

For general information you can check:

For information on how to contact SLC for general repayment enquiries, visit www.gov.uk/guidance/contact-slc-repayment-enquiries.

You’ll also find information on how to contact SLC for:

  • overpayment enquiries
  • enquiries if you have an arrears balance

Customer Relations

Contact the Student Loans Company if you want to make a complaint.

Report Suspected Fraud

Counter Fraud Services
0300 100 0059
Open Monday to Friday from 9am to 5:30pm